Shipping & Return Policy

Why buy from Carat Kings?

eBay & PayPal Verified Safe Online Shopping experience.
We have a no question ask money back guarantee, always satisfy or your money back.
We eliminate 4-5 distribution channels and sell directly to you which is why you get the opportunity of buying Jewelry at wholesale prices.
We aim for a Positive Feedback all the time, Offering wide range of Certified Diamonds & Fine Jewelry i.e.. IGI, GIA, AIGS, IGEC on demand.
All of our Gemstones & Diamonds are 100% Genuine, and are also clearly specified if Earth mined 0r Lab Grown Diamond.
Our stocks are customised according to the jewellery trends and not according to the market availability.
Ethically and Principally sourced inventory adhering to the best standards practised by industry leaders.

If you have any questions or inquiries, contact our team of professionals. We will answer your inquiry within 24 hrs.
We are conducting business in a very honest way, giving a very honest and full disclosure of the products , there might be situation when as a customer you might not be satisfied with the product, you have a right to return the products in a specified period as mentioned in the return policy. The item(s) has to be in original condition(s) as it was when shipped.
We do assure to resolve all issues in a smooth manner in accordance with ethical business policies.
All our Items are officially exported & Custom cleared. A+ full packing list and necessary documents will also be provided.
For a safe, smooth payment experience we recommend PayPal payment method.
For fast, reliable and traceable shipping option we recommend DHL or FedEx , Insurance is available for an small additional fee depending on the value of the item, please contact us for more information.
If you may require a certificate for specific product which you can request one for an additional charge, please contact us for more info.
We also have special promotions on the BIG Ticket items, collector gems for which we give free shipping & is insured completely for free. Watch out for such promos where the free shipping logo appears.

You can combine your items in one shipment to save shipping costs for a period of 7 days. (Beginning from the date of your first successful win until 7 days later.). Maximum of 8 items can be combined in one shipment.
After your payment has cleared, your item(s) will be shipped out within 1 business day.
Shipping delays are sometimes caused due to Custom formalities or holidays. So please do allow enough time before leaving a negative feedback without really understanding such delays is not controllable by us. Also, the parcel can only be tracked when it leaves the office.
DHL will not ship product to P.O. Box Address. Please attach your telephone number with your shipping address.
We cannot combine different orders from different email addresses in one shipment.
If buyer prefers other shipping methods please inform us, we will try our best to accommodate you.
We do not charge anything for additional items.

All items can be returned within 7 days of receipt for a full refund.
How does it work? See details below:
Day 1 Your Item(s) is received : Day 1 thru Day 7 is your inspection period : Day 7 Item(s) must be sent back to us no later than day 7.
There is no restocking fee, Shipping costs are not refundable and Item(s) must be returned in original condition.
Customer must Contact before Sending Goods back.

We kindly request our valued customers to give us a positive feedback as we are always depending on your reviews and need your assistance.
Positive feedback will be left for all successful transaction.
We also kindly request you not to leave a negative or neutral feedback without contacting us. We will try our level best to resolve any problems that you may have.

Your country of residence may impose duties or levy some charge that you must pay because your order originated outside of your home country. These fees / charges are your responsibility and are separate from the cost paid for your merchandise and shipping.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight.